At Bikri Kendra, we strive to deliver a seamless shopping experience for our valued customers. We understand that there may be instances where you need to request a refund or cancellation. Please take a moment to acquaint yourself with our Refund/Cancellation Policy:

Refund Process:
We offer refunds under the following circumstances:

Receipt of a damaged or defective product.
Discrepancy between the received item and its description on our website.
Non-delivery of your order within the specified timeframe.
To initiate a refund, kindly contact us at info@bikrikendra.com, providing your order details and a description of the issue. Our customer service team will assist you in initiating the refund process and provide necessary guidance.

Refund Processing Time:
Our aim is to process refunds promptly. While processing times may vary, typically refunds are issued within 7 days from the approval of the request. Please allow additional time for the refund to reflect in your account, depending on your chosen payment method.

Mode of Refund:
Refunds will be issued via the same payment method used for the original purchase. In cases where the original payment method is unavailable, we will collaborate with you to determine an alternative refund method.

Cancellation Policy:
You reserve the right to cancel your order before it has been shipped. To cancel an order, please notify us at info@bikrikendra.com as soon as possible. Once an order has been shipped, cancellation is no longer possible.

Non-Refundable Items:
Certain items are non-refundable, including:

On-Demand Custom Items
Digital products
No Refund/Cancellation:
In specific cases, refunds or cancellations may not be provided, such as for:

On-Demand Custom Items
Digital products

Changes to This Policy:
We may periodically update our Refund/Cancellation Policy to align with changes in our practices or relevant laws. The updated version will be effective immediately upon accessibility.

For any queries or further clarification regarding our refund and cancellation policy, feel free to contact us at info@bikrikendra.com. We’re here to ensure a smooth and hassle-free process for you.